**Refund Policy - Sanjana's Couture (No Refund or Replacement)**
Thank you for choosing Sanjana's Couture. We are committed to providing you with the best products and services. Please review our Refund Policy carefully, as we do not offer refunds or replacements under certain circumstances.
**1. Eligible Returns:**
We accept no returns on items that are unused, unworn, and in their original condition.
**2. Exclusions:**
Custom-designed, personalized, or made-to-order items are exempt from our return policy. Due to their unique nature, they are not eligible for return, exchange, or refund.
**3. Return Process:**
To initiate a return, contact our customer support with your order details and reason for return. Upon approval, you will receive instructions on how to send the item back. Please ensure the item is securely packaged to prevent damage during transit.
**4. Refund Process:**
We do not offer refunds on returned items. Once we receive and inspect the returned item, we will notify you of its status. Please allow 10-15 business days for the return process to be completed.
**5. Damaged or Incorrect Items:**
If you receive a damaged or incorrect item, please contact us within 2 days of delivery. We will arrange for a replacement or refund, and we may request photographic evidence of the issue.
**6. Shipping Costs:**
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your return.
**7. Exchange Policy:**
We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired item.
**8. Changes to Policy:**
We reserve the right to update our Refund Policy. Changes will be posted on our website, and the revised policy will become effective upon posting.
**9. Contact Us:**
If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact our customer support.
By making a purchase from us, you acknowledge that you have read and understood our Refund Policy, including the clause regarding no refunds or replacements for specific items. If you do not agree with any part of this policy, please refrain from making a purchase. Your satisfaction is our priority, and we're here to assist you.
Thank you for choosing Sanjana's Couture. We are committed to providing you with the best products and services. Please review our Refund Policy carefully, as we do not offer refunds or replacements under certain circumstances.
**1. Eligible Returns:**
We accept no returns on items that are unused, unworn, and in their original condition.
**2. Exclusions:**
Custom-designed, personalized, or made-to-order items are exempt from our return policy. Due to their unique nature, they are not eligible for return, exchange, or refund.
**3. Return Process:**
To initiate a return, contact our customer support with your order details and reason for return. Upon approval, you will receive instructions on how to send the item back. Please ensure the item is securely packaged to prevent damage during transit.
**4. Refund Process:**
We do not offer refunds on returned items. Once we receive and inspect the returned item, we will notify you of its status. Please allow 10-15 business days for the return process to be completed.
**5. Damaged or Incorrect Items:**
If you receive a damaged or incorrect item, please contact us within 2 days of delivery. We will arrange for a replacement or refund, and we may request photographic evidence of the issue.
**6. Shipping Costs:**
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your return.
**7. Exchange Policy:**
We do not offer direct exchanges. If you wish to exchange an item, you must follow the return process and place a new order for the desired item.
**8. Changes to Policy:**
We reserve the right to update our Refund Policy. Changes will be posted on our website, and the revised policy will become effective upon posting.
**9. Contact Us:**
If you have any questions or concerns about our Refund Policy or need assistance with a return, please contact our customer support.
By making a purchase from us, you acknowledge that you have read and understood our Refund Policy, including the clause regarding no refunds or replacements for specific items. If you do not agree with any part of this policy, please refrain from making a purchase. Your satisfaction is our priority, and we're here to assist you.